GET IN TOUCH

Reach out to us through the following channels.

GET IN TOUCH

Reach out to us through the following channels.

Our Offices
Singapore
Lion Global Investors Limited,
65 Chulia Street #18-01, OCBC Centre, Singapore 049513
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Brunei
Lion Global Investors Limited Unit 3A, Level 5 Retail Arcade The Empire Brunei
Jerudong BG3122 Negara Brunei Darussalam
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Personal Data Protection (For individual investors only)

For requests to access or change your personal data filed with us when you bought your funds directly from us, withdraw consent of the use of your personal data, or to file a complaint relating to the use of your personal data under the Personal Data Protection Act, please contact our Data Protection Officer.

Dispute Resolution

In the event that it becomes necessary to lodge a complaint from an encounter with our services and products that you have not been satisfied with, you may contact our Complaints Handling Unit, who are committed to help you resolve a dispute professionally.

To lodge a dispute with our Complaints Handling Unit, please provide your (i) full name, (ii) NRIC number, (iii) account number, (iv) contact details, (v) nature of your complaint, (vi) together with any supporting documents to us through any of the following ways:

Address
Attn: Complaints Handling Unit
Lion Global Investors Limited
65 Chulia Street #18-01
OCBC Centre
Singapore 049513

We ask for your personal information to enable effective investigation and resolution of your complaint.

You should receive an acknowledgement from us within 2 business days following the day of receipt of your complaint. To ensure timely responses to complaints received by Lion Global Investors, we will send the final response to you within 20 business days from the date on which the complaint is received. In the event we are not able to send the final response within 20 business days, we will provide a written response within 20 business days informing you of the following matters: (A) the reason for any delay in providing the final response; (B) an indicative reasonable timeframe within which you may expect to receive our final response and (C) where applicable, the fact that you have a right to refer the complaint to an independent dispute resolution. Please note that our business days are from Mondays to Fridays, 8:30 – 18:00 hours (GMT +8).

Alternate Dispute Resolution
In the event that you remain dis-satisfied with the outcome of your complaint, you may decide to contact the Financial Industry Disputes Resolution Centre Ltd ( FIDReC) within 6 months from the date of the final response of your complaint to us. Please review the jurisdiction of the FIDReC on their website for further clarification.
FIDReC
112 Robinson Road
#13-03
Singapore 068902
Contact