Our regional offices:
Lion Global Investors Limited
65 Chulia Street #18-01
For requests to access or change your personal data filed with us when you bought your funds directly from us, withdraw consent of the use of your personal data, or to file a complaint relating to the use of your personal data under the Personal Data Protection Act, please contact our Data Protection Officer at:
In the event that it becomes necessary to lodge a complaint from an encounter with our services and products that you have not been satisfied with, you may contact our Complaints Handling Unit, who are committed to help you resolve a dispute professionally.
To lodge a dispute with our Complaints Handling Unit, please provide your (i) full name, (ii) NRIC number, (iii) account number, (iv) contact details, (v) nature of your complaint, (vi) together with any supporting documents to us through any of the following ways:
We ask for your personal information to enable effective investigation and resolution of your complaint.
You should receive an acknowledgement from us within 2 business days following the day of receipt of your complaint. For non-complicated cases, we will respond within 14 business days from date of receipt of complaint. For complicated cases, we will respond within 14 business days from date of receipt of complaint and provide a progress update every 14 business days thereafter until your complaint is resolved. Please note that our business days are from Mondays to Fridays, 8:30 – 18:00 hours (GMT +8).
In the event that you remain dis-satisfied with the outcome of your complaint, you may decide to contact the Financial Industry Disputes Resolution Centre Ltd ( FIDReC) within 6 months from the date of the final outcome of your complaint to us. Please review the jurisdiction of the FIDReC on their website for further clarification.